On a day-to-day basis, Service Partner can expect to participate in the following activities:
- 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
- Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
- Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
- Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
- Probe to identify the need of the customer based on vehicle inoperable situation
- Identify the customer’s location using Google Maps and other client tools
- Provide policy coverage details based on the specific client program
- Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
- Provide status updates to customers calling after the initial request for assistance was processed